I made it to India

Friends, it has been a long time since I've posted. A few changes have come about.

I finally made it to India. This past March I traveled to Delhi to train a group that is handling the part of the business that I oversee. I have finally seen an Indian call center from the inside out.

I spent about 17 days there and let me tell you it was mind-blowing. Here's a picture of the Taj Mahal that I took. I'll be going back soon, but in the mean time will post some of my first-hand findings/views on outsourcing to India.

The second big change/event I discovered when I turned to the Editor's Page of the latest edition of Call Center Magazine to find that Keith Dawson has split. This is not good news. It seemed to me that while he was Editorial Director the magazine finally became worthwhile (see my post on Call Center Literature/shiterature). CCSCDM will be keeping a close eye on this new development. Will Susan Hash make a hash-job of the project? Will CCM sink back to the status of a call center products catalog?

And last, but not least, what the hell is Anonymous Cog up to?????