Saturday, February 03, 2007

Epilogue - And Brand New Beginning

No picture to post on this entry, but some very good news (good news for me, at least. I know you could care less). I started a new job almost one month to the day that I got laid off. The interesting thing to me is that the job that I ultimately accepted (and which paid a little less but with a Director title) is not a traditional call center job (the other job would have been starting up a small call center and fulfillment operation). There are no inbound phone, email, click-to-chat, or IM contacts at this new place. There are inbound contacts - they're just not ordinary contacts. But the ordinary element about them is that they are subject to all the regular call center metrics and call center management techniques etc. In fact, we're running a test with a company in India to see if outsourcing is a viable option to handle some of these contacts. So I'll be spending some time soaking in the Ganges in March. Can't wait to blog and post some pictures. I've already ordered an updated copy of Call Center Management On Fast Forward since I hear that it addresses more email-related stuff that I might be able to apply to my particular situation. Anyway, if you've got any good call center tips, comments, observations, sure-fire schemes, or off-color jokes for me, email me at


Blogger AnonymousCog said...


Glad to see you landing on your feet. I'm still pounding the pavement looking for that non-call center job that makes the world a better place and all that idealistic b.s. All I've found so far is non-profit and education jobs don't pay enough to make it worth it.

Looking forward to hearing how it goes.

Your friend,


5:48 AM  
Blogger Cogitating Call Center Manager said...

Hello AC, my Call Center Brother - thanks for the note. Hope you have some luck in breaking the chains!

10:45 AM  
Anonymous Dale Wolf said...

What a fascinating journey to read ... glad you landed. Someone with your sense of humor and obvious commitment to the task will be a winner no matter where you land ... but the new gig sounds great. Dale Wolf.

9:26 AM  
Blogger Threethan said...

All I want to know is if you ever found someone to give that old headset to. If not, can I have it? I'm jonesing for one ever since I quit my collections job. Yeah - it's sad, but it just doesn't feel right to have gone two weeks without placing one on my head. Soon I may have to break down and buy one of my own...

Anyways, enough about my habits, onto how funny your posts are. I loved them, keep it up, I'm deffinately comming back for a look-see.

4:30 PM  
Blogger Danielle said...

Congrats to you. I'm glad that you already started with your job. I hope that this is what you really want. And if not so, learn to love what you have. By the way, thanks a lot for sharing us this article. Keep up the hard work. Good luck!


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