Epilogue - And Brand New Beginning
No picture to post on this entry, but some very good news (good news for me, at least. I know you could care less). I started a new job almost one month to the day that I got laid off. The interesting thing to me is that the job that I ultimately accepted (and which paid a little less but with a Director title) is not a traditional call center job (the other job would have been starting up a small call center and fulfillment operation). There are no inbound phone, email, click-to-chat, or IM contacts at this new place. There are inbound contacts - they're just not ordinary contacts. But the ordinary element about them is that they are subject to all the regular call center metrics and call center management techniques etc. In fact, we're running a test with a company in India to see if outsourcing is a viable option to handle some of these contacts. So I'll be spending some time soaking in the Ganges in March. Can't wait to blog and post some pictures. I've already ordered an updated copy of Call Center Management On Fast Forward since I hear that it addresses more email-related stuff that I might be able to apply to my particular situation. Anyway, if you've got any good call center tips, comments, observations, sure-fire schemes, or off-color jokes for me, email me at firstname.lastname@example.org.