Monday, December 04, 2006

The Countdown

The countdown has begun. Cogitating Call Center Manager has 4 weeks left before the center is moved out of state. Most of the cubes have been stripped of their computers, the bubble wrap arrived today and everyone's home page has been updated to

I have re-recorded our greetings, omitting "this call may be monitored...", because, to be honest, nobody here is going to monitor anything except their email job alerts.

Not that we're going to let quality suffer. We're going to ride it out to the end in the same way always operated - a few customer quotes can describe it: "beyond the call of duty", "you have my business from now on", "refreshingly rare", "a great customer service organization".

So, as Bill Murray said, I've got that going for me.


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