A Close Shave

Whew! It has been a pretty nerve wracking holiday season: Cogitating Call Center Manager narrowly missed getting laid off!

Yes folks, even as I was braying on confidently in December about IVRs, I was witnessing multitudes in my company getting the axe. I even went on a few interviews in preparation for what looked almost inevitable.

It was a real nail-biter, but I have survived to analyze ACD reports for another day.